Return Policy

Start a return or report a product issue. Request a routine return within 90 days of purchase, then ship within 14 days of authorization. Items must be in new or gently used condition with its original packaging. You arrange and pay for routine return shipping; we do not provide prepaid labels. Refunds are reviewed after receipt and inspection. For product problems, keep the item while we review your request.

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund. We do offer a guarantee on all ToolCurve products, any damage through normal wear will be replaced free of charge.

To be eligible for a return, your item must be new or gently used condition that you received it. It must also be in the original packaging.

For a return, use our self-service portal: Start a return or report a product issue.

Your return instructions, packing slip, tracking, and updates are available in the portal.

Damages and issues

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, report the problem through the portal. Keep the item while we review the issue and work with you on a resolution.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

Generally, exchanges are not accepted unless it is damaged or defective. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds / Cancellations

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds will be processed within 2 business days of receiving the return.

If you cancel your order before it has shipped, we will issue a refund to your original payment method minus the non-refundable payment processing fees charged by our payment providers (e.g., Stripe or PayPal). These fees are typically around 2.9% + $0.30 and are not returned to us by the processor.

Return Address

Request your return through the portal before shipping. Authorized requests show the return address, an order-specific packing slip, and a shipping deadline. You arrange and pay for routine return postage; we do not provide prepaid labels.